As you onboard with the new Teamworks Camps payment processor, the resources below can be referenced to ensure your account is configured correctly.
FAQs & Troubleshooting
How do I know if I successfully onboarded to the new payment processed?
- Navigate to the Shopping Cart icon on the bottom left of the page to access your camp module.
- Select the Settings icon and select Manage Onboarding.
You should see a green checkmark in the Merchant Account and Payout Account columns, denoting that you’ve been approved.
For your Payout Account to be successfully set up, you must see View Bank Details in the Payout Account column. If you do not see View Bank Details, select the Piggy Bank icon and enter your Routing and Account numbers.
I re-onboarded, but I am still seeing a red exclamation mark in the Merchant Account column.
- If you completed re-onboarding, but are seeing a red exclamation mark in the Merchant Account column, you need to provide additional data to complete the re-onboarding process. To view what data is missing, select the Eyeball icon in the Required Corrections column. After viewing the corrections that you must make, select the Pencil icon in the Merchant Account column and enter any missing information. If you need to provide a document, you can do so by selecting the Form icon in the Required Corrections column and uploading your file.
I have one approved Merchant Account and one approved Payout Account, can I use the approved accounts for each of my sites?
- Yes, you only need one approved Merchant Account and one approved Payout Account regardless of how many sites you have. Once your account is approved, you can choose the approved account for other sites by selecting the double-sided arrow in the Merchant Account column and selecting the approved account.